We are simplyweight Limited, a company incorporated in England and Wales (Company No. 7094224) with registered office: Kenburgh House, 28A Manor Row, Bradford, West Yorkshire BD14QU United Kingdom.
For the purposes of this policy, ‘Personal Data” means any personal information (including ‘Sensitive Personal Data’ as defined in the Act) that is capable of identifying you. This information may include your name, address, telephone number, fax number or e-mail address.
WHAT INFORMATION WE COLLECT:
We collect 2 types of information from you: (1) personally identifiable information; and (2) non-personally identifiable information (for example aggregate information or any information that does not specifically identify you as an individual). We may use these types of information in different ways as detailed throughout this policy.
Personally Identifiable Information (“PII”)
If you choose to withhold requested information, you may not be able to visit all sections of our Website or benefit from all of our Services, such as subscribing to our online weight loss tools, or posting content to our community forum.
Non-Personally Identifiable Information (“NPII”)
When you register as a user on our Website and/or any of our Services, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession or gender) and health information (like current weight, co morbid conditions etc.)
Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. NPII is used to help us understand who uses our Website and to improve and market our Website and Services.
HOW WE COLLECT AND USE INFORMATION:
Cookies & Action Tags
In order for us to monitor and improve this website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, and the website that you visited prior to our site. We may do this by way of a “cookie”.
A cookie is an element of data that our website can send to your browser, which may then store it on your system.
Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie.
Any disablement of the cookies function may hinder some of the website functionality, for which we shall not be responsible.
Action tags, or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or e-mail sent on our behalf, may contain cookies that are associated with action tags that are located on our Website. Unlike cookies, action tags are not placed on your computer.
We may select and use different third parties from time to time to track website usage through action tags on our Website and on our advertisements on other websites.
Any time you visit the Website, we gather certain information about your use of our website (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyse trends, administer the site, track visitor movement in the aggregate, and gather broad demographic information for aggregate use. For example, we log your IP address for system administration purposes. IP addresses are logged to track a user’s session. This gives us an idea of which parts of our site users are visiting. We do not link any of the log files to any PII. This means that a user’s session will be tracked, but the user will be anonymous. We will only link your log files to your PII, if necessary, for internal troubleshooting and system performance purposes. We do not share your log files externally.
When you register for or subscribe to any of our Services, we collect a wide variety of information which we use in order to better understand your needs. Our Services include community forums, weight loss articles, weight loss videos and weight management tools. You must first complete certain steps to become either a community user or a subscriber. During these steps, you may be required to provide us with information (including PII) such as name, postcode and email address, and, if you subscribe to one of our Services, credit card and billing information. More detailed information about you will be required if you subscribe to our weight management programmes. This includes height, weight, sex, medications, ailments, eating pattern, psychological issues and physical activity pattern.
All this information is used to help us understand who uses our Website, to improve our Website and our Services, to contact users about requested Services and for administration of your account. It is optional for you to provide demographic information (such as profession and number of children), but providing this information is encouraged so we can provide a more individualised weight management plan.
From time to time we may conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of our services. You may also volunteer for certain surveys that we may offer to our users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not link the survey responses to any PII, and all responses are anonymous.
Phone Calls and E-mails
We require an e-mail address from you when you register with us. For paid Services, you will receive an e-mail notification of your order, and another e-mail when your order has been completed (or that your credit card or other method of payment has been rejected for an order renewal). For renewal transactions you will also receive an e-mail confirming the same.
Once you begin to register for any of our Services, we may also send you newsletters and e-mails about special events, product offerings, promotions or special discounts. If you have started, but not completed, the registration process, we may also send you e-mail messages encouraging you to complete the process and become a subscriber.
Our e-mail messages may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked.
If you have provided us with your telephone number during or after registration or if we obtain your telephone number from a publicly available source after your registration, then we may also contact you by telephone or text message solely in connection with our Services.
If you would rather not receive emails about new products, promotions or other noteworthy news, or if you would rather we didn’t phone you, information is set out below about how you can Opt-Out.
DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
We will only disclose your personal data to carefully selected third parties and organisations for marketing purpose, if you have opted-in to allow us to do so.
We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, or as part of the process of selling one or more of our businesses. We are under an obligation to make sure they take as good care of your data as we do.
We may also disclose personal data if required to do so by law or in the good-faith and belief that such action is necessary to:
- conform to the edicts of the law or comply with legal process served on us;
- protect and defend our, or a third party’s rights or property;
- protect someone’s life, health or safety, such as when harm or violence against any person (including the user) is threatened.
You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, including the sharing of the information you supply to any such third party providers, or as the result of the presence of such providers on the Website.
We may also disclose your personal data to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. In the case of any transfer of your PII you will be required to reconfirm your consent before any material changes can be made to the way it is stored and used.
TRANSFERRING YOUR DATA OUTSIDE THE UK
If you have submitted your personal data, and later decide that you would like us to discontinue processing your personal data, you can choose to opt-out. To opt-out, please send an electronic mail headed “opt-out” to us at: email@example.com.
If you would rather not receive telephone calls or text messages from us, you may change or delete your number by make adjustments in the account maintenance section of the Website, or by asking to be removed from our contact list if you receive a call from us.
We always take appropriate measures to safeguard the personal data we hold from unauthorised access or improper use. We will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional disclosure.
We operate a strict internal security policy with which our employees must comply as a condition of their employment with us.
Any enquiries regarding this policy must be directed in writing for the attention of our data protection compliance officer.
Under the Act you have the right to request details of your personal data held or processed by us.
Please send such requests in writing to the address above, marked for the attention of the data protection compliance officer. Any request must be accompanied by the statutory administration fee of £10.00.
If you believe that any information held by us is incorrect, inaccurate or incomplete, you must write without delay to our data protection compliance officer, highlighting the corrective action to be taken. If any information is found to be incorrect, it shall be corrected promptly.
TREATMENT OF DATA POST-TERMINATION
Upon termination or cancellation of your paid subscription, you will remain a community user of our Website unless you specifically request otherwise or we terminate your account or access. We will continue to store certain of your PII in particular to enable us to draw on these data to provide you with ongoing access to your community user account and in the event you should re-subscribe to our Website. In the event you have any objection to this, you should submit your objection to us via email at firstname.lastname@example.org and insert ‘Delete Personally Identifiable Information’. In such case, we will delete or make anonymous your PII.